Terms

The Turbo Shop (“the Company”)

Terms and Conditions of Sale

Payment:

All goods shall be paid for upon or prior to dispatch unless credit has been agreed in advance.

Cash Sales are due for payment from invoice date.

Account Payments are due strictly 30 days from the date of the invoice.

Retention of Title:

Goods are at the risk of the customer as soon as they are delivered by the Company to the customer.

Goods shall remain the sole and absolute property of the Company as legal and equitable owner until such time as the customer has paid the Company the full price thereof (returned the old unit) together with the full price of any other goods the subject of any other contract with the Company and together with interest that may be due to the Company under this contract or any other, and until payment in full as aforesaid has been made the customer acknowledges that he is in possession of the goods solely as bailee for the Company.

The customer’s right to possession shall cease if he, not being a Company, commits an available act of bankruptcy or if he, being a Company, does anything or fails to do anything which would entitle a receiver to take possession of any assets or which would entitle any person to present a petition for winding up. The Company may for the purpose of recovery of the goods enter upon any premises where they are stored or where they are reasonably thought to be stored and may repossess the same.

The customer shall be at liberty to agree to sell on the goods or any product produced from or with the goods subject to the express condition that such an agreement to sell shall take place as agents (save that the customer shall not hold himself out as such) and bailees for the Company, whether the customer sells on his own account or not and that the entire proceeds thereof are held in trust for the Company and are not mingled with other monies or paid into any overdrawn bank account and shall be at all times identifiable as the Company’s monies.

Delivery Time:

The Company will endeavor to supply goods within any time period notified to the customer. However, time shall not be of the essence and the Company will not be liable for delays.

Exchange Product:

Exchange units must be returned complete within 7 days of the date of the invoice, with rotor unbroken.

Surcharges will be applied if the unit does not meet our acceptable exchange product condition.

Warranty:

The Turbo shop (“Us, We”) offer a Warranty, to the original purchaser (“You, Your”), for the repair or replacement of  The Turbo Shop Turbocharger  for a period of 12 months from the date of purchase.


Procedure for Returning a Turbocharger

Upon receipt of the Turbocharger, we will perform diagnostic tests on the Turbocharger to confirm the reason for failure and will provide the written report of the diagnostic tests to You. If the diagnostic tests reveal that the Turbocharger was incorrectly manufactured we will replace the Turbocharger and provide You with the replacement at our cost. If the diagnostic tests reveal that the Turbocharger was fitted in breach of any clause of this Warranty, then the Warranty becomes void and You have the option to pay for the Turbocharger to be replaced, repaired or returned to them in faulty condition. We can provide written quotations of the estimated costs of both repair and replacement of the Turbocharger, including postage costs. If You opt to purchase a replacement Turbocharger, then this Warranty will only apply to the replacement Turbocharger if the reason for the previous failure to the vehicle where the Turbocharger is being installed has been eradicated before fitting the replacement Turbocharger- Please refer to the Turbocharger trouble guide, the diagnostic tests report and feel free to contact Us by telephone should you require assistance.

Procedure for Returning an Unwanted Turbocharger

If, in the event of wrong fault diagnosis, the turbocharger is no longer required, the turbocharger must be returned to us, within 30 days of purchase and in merchantable condition.  A 10% handling/admin charge will be applied.

Details required

Proof and date of the original purchase and purchaser will be required by Us before any Warranty claim will be contemplated.

Proof may be required of proper maintenance of manufacture’s routine service levels and intervals, with particular regard to oil and filter changes. Failure to comply with manufacture’s service requirements will invalidate this Warranty.

No Warranty claim can be processed until the Turbocharger, together with the old unit, has been returned to Us complete and intact and at your own cost.

Exclusions of Liability

Any attempt to dismantle or repair the unit will invalidate the Warranty.

No Warranty is offered for any Turbocharger used for competition purposes, or in any case where manufacture’s standard boost pressures or fuel settings have been changed or any device is used to modify them, ie: this includes (but is not limited to) the use of uprated actuators, bleed valves or aftermarket engine management chips.

The Warranty does not cover the cost of any labour or materials required to remove or re – install the Turbocharger, or any other ancillary costs other than those directly attributable to the repair or replacement of the Turbocharger itself. All other liabilities such as (but not limited to) indirect or consequential loss (including loss of profit) are expressly excluded.

The Warranty only covers the Turbocharger for faulty workmanship or components and does not extend to Turbochargers damaged due to misuse in fitting or operation. Therefore, it is vital that the Turbocharger is fitted correctly. We advise that You follow all vehicle manufacture’s instructions as well as the The Turbo Shop Installation Instructions.  Removing and refitting a Turbocharger should not be attempted by anyone without the necessary experience or expertise to do so.  Reasons for the Turbochargers failing include (but are not limited to) incorrect fitting, poor engine condition or maintenance, insufficient or incorrect air or oil filtration and could all lead to a claim being rejected.

Arbitration

An independent engineers report may be recommended in the event of a claim remaining unresolved. If We have any disagreement about the Warranty which We are unable to resolve We will both abide by the decision of an agreed arbitrator or, if We are unable to agree on an arbitrator, one will be appointed by the Law Society.

The Warranty is in addition to, and does not detract from the contractual rights that You have under statute and common law.

THIS WARRANTY IS NOT TRANSFERABLE

This Warranty does not cover the cost of any labour.